Refund policy

 

 We have a Free 7-day Trial Policy. If 7 days have gone by since your order delivery, unfortunately, we won’t be able to offer you a refund or exchange.

To be eligible for a return, the product must be in:

• unused and the same condition as you received it
• the original packaging.

A refund shall not be processed in the following cases:

• If the product is returned after seven days
• If the item is worn, damaged, or not in its original packaging

Exclusive Sale

• Any orders placed during our Sale period will not be eligible for returns
• In case of a size issue, defective or damaged product, we would be happy to assist you in exchange for the orders placed during the sale.
• Exchange is subject to size availability

To start a return, you can contact us at ardiyoshoes@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ardiyoshoes@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ardiyoshoes@gmail.com.